Is the answer to your Ruzzle question not included below? Please leave a comment. If we do not know the answer to the question we will forward the question to the Ruzzle developers. In that case it could certainly be a while before we can get back to you with the answer.
- How can I enable and disable the Ruzzle notifications?
- My Ruzzle account seems to be hacked!
- Problems with updating or downloading Ruzzle?
- Why is Rumble now called Ruzzle?
- How does the scoring work in Ruzzle?
- Can I watch the Ruzzle tutorial again?
- How can I practice Ruzzle by myself?
- My friends have much cooler profile pictures! How can I change mine?
- What is skill level or Ruzzle ranking?
- I am losing many games. How can I improve my Ruzzle score?
- I forgot my password. What should I do?
- Why do I lose a game even when the last round has not been played?
- Can I remove games from the list of completed games?
- What is the difference between Ruzzle Free and Ruzzle Premium?
- Where did all my old games go?
- How do I remove friends?
- How do I change my Ruzze username?
- How do I cancel my Ruzzle account?
- Another Ruzzle player is bothering me on the chat. What can I do to block him or her?
- The sound of Ruzzle is no longer working!
How can I enable and disable the Ruzzle notifications?
One players wants notifications, the other might not. Don’t worry. Using the settings on your iPhone or iPad you can manage the notifications and indicate which type of notifications you would like to receive. According to our information, the notifications on iOS are quiet. For an Android device you can change the settings for notifications in the app itself.
My Ruzzle account seems to be hacked!
Are you being bothered by a number of Italians, are games played for you? Then it is time to send an email to the developers of Ruzzle. What the developers need is you username, email address and a description of the problem. You can send this to info[at]ruzzle-game.com.
Problems with updating or downloading Ruzzle?
If you have a problem with the App Store, you should contact Apple, or Google in case you are using an Android device. The developers of Ruzzle are not involved in the purchasing and downloading process.
Why is Rumble now called Ruzzle?
Read more about why Rumble is now called Ruzzle on this page about Ruzzle free.
How does the scoring work in Ruzzle?
Read on our page with Ruzzle tips exactly how the Ruzzle scoring system works.
Can I watch the Ruzzle tutorial again?
Look at ‘Help’ under ‘Settings & Help’. You will arrive at the ‘Settings & Help’ page by clicking in the top right corner of the beginning screen of the app.
How can I practice Ruzzle by myself?
At the start screen, click ‘Start new game’. Next, choose for ‘Practice mode. Here you can practice separate rounds offline. On our website we recently notified you that this is now available for Ruzzle free. For more information you can check the messages below:
My friends have much cooler profile pictures! How can I change mine?
Go to ‘Settings & Help’. Under ‘Settings’, choose ‘Account settings’ and go to ‘Select profile pictures.’
What is skill level or Ruzzle ranking?
Ruzzle game calculates your skill level on the basis of an algorithm. Put simply, whenever you beat other Ruzzle players your skill level will increase, and whenever you lose your skill level will decrease. The amount of points that you gain or lose depends on the skill level of your opponent.
What it comes down to:
- Lose to someone that is worse, and your Ruzzle ranking will decrease significantly;
- Beat someone that is better, and your player level will increase significantly;
- Beat someone that is much worse, and it is possible that your player level will not increase at all because it is almost a given that you will win.
In any case, we cannot give you further information if your experience is otherwise. The information above is the information that we received from the Ruzzle developers.
I am losing many games. How can I improve my Ruzzle score?
Make sure to use the bonus tiles as often as you can. The TW (triple word value, red colour) and DW (double word value, yellow colour) are the most valuable bonus tiles. Besides that, there is TL (triple letter value, blue colour) and DL (double letter value, green colour). For more elaborate explanations with examples you can go the page with Ruzzle tips, which features an in-depth explanation of the Ruzzle scoring system.
I forgot my password. What should I do?
Click on ‘Forgot password’ at the login screen. Ruzzle will send you an email with a link to reset your password.
If you did not fill in your email, there is no possibility to reset and you will normally have to start over with a new Ruzzle account. However, the developers or the Ruzzle app are always willing to see how they can help you. If you send an email to info[at]ruzzle-game.com and explain the situation, they might be able to offer a solution.
On our Dutch fan site there have been Ruzzle players that were convinced that they filled out the email address, but did not receive a password. Also in this situation we recommend that you send an email to info[at]ruzzle-game.com The reason for not receiving a password is often that when registering, you made a mistake when filling out your email address.
Why do I lose a game even when the last round has not been played?
If you wait longer than 72 hours for taking a turn, Ruzzle will appoint your opponent as the winner.
Can I remove games from the list of completed games?
Yes! Click on the ‘x’ on the right.
What is the difference between Ruzzle Free and Ruzzle Premium?
In the free version, the number of game is limited. The paid version offers an unlimited amount of games. Also, the paid version includes fun statistics and the possibility to see all possible words after the round is over. This can only improve your game!
Where did all my old games go?
At the moment you can only view the last 10 played games in the list ‘Completed games.’ These games will be saved for a maximum of one week.
How do I remove friends?
In Ruzzle Android, you can remove friends by pressing and holding the name of your friend and then choose ‘remove’. In iOS you can move your finger from left right across the name of your friend, and choose ‘remove’.
How do I change my Ruzze username?
You cannot change your username in Ruzzle. If you want to play under another username, there is no other option but to create a new Ruzzle account.
How do I cancel my Ruzzle account?
You cannot change your Ruzzle account. Just stop playing, and at some point your account will be removed.
Another Ruzzle player is bothering me on the chat. What can I do to block him or her?
Send a screenshot of the chat to info[at]ruzzle-game.com (the developers of the word game Ruzzle).
The sound of Ruzzle is no longer working!
Unfortunately we regularly receive questions about the sound not working in Ruzzle. Of course this is very annoying. We have repeatedly put this issue forward to the Ruzzle developers. What it comes down to is that reinstalling the app should work. Also make sure that you are using the most recent version and try and restart your phone. Does none of these suggestions work? Then even Ruzzle cannot help you further. Make use of these tips, and if it does not work out, send an email to info[at]ruzzle-game.com. This is the email address of the developers of Ruzzle.
Also take a look at the following posts about this problem.
- 21 January 2014 Advice for users having a hard time with sound going off.
I purchased Ruzzle premium to remove the ads. I had to reinstall it, and the ads returned.
Contact Ruzzle support, and they told me that I had to play to a certain level in order for the game to permit me to remove the ads.
This is idiocy. Now I play and watch fifteen second videos every time I want to start a new game. They have money, I have to watch advertising, and they don’t give a damn.
Bad company.
Regular player I suddenly have Stars and symbols have no idea what they mean
I have the same problem. There are explanations as to what the symbols mean, plus there are now levels applied to my account and the oppprtunity to play tournaments and “win great prizes.” This looks like a hack, but if it is, it extends even into layers of explanations that appear legitimate, but no one else I play with has encountered this change. It appears to be designed to lead you into spending coins to play. How do I find out what is going on?
Can anyone tell me if the previous opponents list is in order of the last games played (ie last game played is the first person on the list)? Also, is it possible to chat with a Ruzzle friend without actually being in a game with them? Thanks!
While playing a match my screen redirects to the App Store. When I go back to Ruzzle it says anti cheat detected I don’t understand how or why the screen leaves the game. It’s very frustrating.
After the latest Ruzzle update, Ruzzle is working well, untill you close your game on an iPad. After restarting Ruzzle the game stalls completely. The only thing you see is an arrow going round in circles at the friends and opponent sections.
Not only does ruzzle stops, the iPad is slowed down on all apps.
After turning down all the links to Facebook in general settings and also in Ruzzle itself, everything is working like a charme.
Hope there will be a fix soon.
I am having the same issue with the game not loading.
How can I dd not change another username to ruzzle? Can I do it under a different emsil address?
The recent update to ‘fix bugs’ made my Ruzzle constantly freeze or not even load. I uninstalled and reinstalled it, and now it wants me to pay for Premium again. Why? It’s on the same iPad. I’ve paid for it once!!
I have purchased premium Ruzzle and have it on my I pad but would like to play it on my new I phone . However I seem unable to use same account . HELP
How can I see if someone has blocked me?
On Christmas Eve I got. Request from someone name Santa Clause to play a game of ruzzle. I accepted and played. I clicked on Santa Clauses stats and there are none? I requested to play another game, Santa accepted, but he still has no stats. I’m thinking this is a virus? Has there been any other complaints on this? He is still on my page as it is my turn. But I’m thinking perhaps I should just let the timer run out so he will be removed?
i have almost the same problem after playing santa but now have a virus tgat puts a grey red and yellow ball by my picture and it wont let me spell but a few words
I’d like to report a bug – often I would finish my round. Some time later, after my opponent finishes the round, somehow my round would get reset, and I’d have to redo my round again.
Is this a known issue? I’m on the Samsung Galaxy s3, on Android 4.2.
If this is a known issue, are there any fixes for it?
thanks!
Sometimes I start a game and two game start simultaneously with the same opponent and I can only play the second game which doesn’t count toward my score. So I wind up getting zero for the round. Any advice to have this stop happening?
Hi,
I have changed phones and now I cant log in to my Ruzzle account.
I made sure to write down my information before changing phones, but I still cant log in.
I have tried to reset my password, but it says that there is no account under my e-mail…
What should I do? I would be sad to lose my current games…
I had Ruzzle premium on my S3. Got new phone S5. Same brand, same carrier, same number. App was transferred from old phone via cloud. Ruzzle doesn’t recognize me as a premium member. I emailed support. .unhelpful reply of consult faqs. Ok, I go to play store to redownload, it doesn’t recognize that I’ve already paid. FRUSTRATING!
stop taking my question down and answer it, why do i have to repay for premium? my email address and phone number is the same as when i first paid, i have a different phone but all of my information stayed the same.
Hi Adelia,
It doesn\’t depend on your information you submitted in the app, it depends on your new phone. If that has the same app store as your previous phone, you don\’t have to pay again. But if you switch from iPhone to Samsung for example, you have to buy it again from Samsung as well. Ruzzle can\’t do anything about this!
I paid for the premium ruzzle, and now it is asking for another payment after i bought a new phone,i have the same number and email address. I had 2 ruzzle accounts on my old phone my son had the free version,and I had the premium version, since getting a new phone ruzzle remembers the free account,but it does not remember me paying for the premium.
How do you open settings in ruzzle on windows 8 laptop??
Help me ruzzle people!!! This is quite a problem! I want a reply or else I don’t want ruzzle!
When I pull up the stats on fuzzier they all say hidden how do I get to see the stats.
I bought Ruzzle Premium on my iPhone. Do I have to buy it also on my iPad?
No you won’t!
I bought the premium version on my ipad. Now I have an Iphone; downloaded Ruzzle, entered with username and password, but I am asked to pay again for premium… What’ s wrong?
Just wanting to know how to add a friend to my Nokia Ruzzle game. I see a similar question, but no response. Thanks
How do I “add a friend” on my Nokia phone when playing Ruzzle?
Hi, you can go back to the name, email or phone a ruzzle nick?
Please do not delete without answering!!!! is the third time I asked the question …. thanks!!!!!
Hi, I need to know if you can understand the name, mail or nr. mobile phones of a nick on ruzzle. Thank you
Hi, I would like to know if there is no way of knowing the real name or email address or phone nr. of a nick ruzzle. Thank you
I am playing on iOS (iPad) on the latest version of Ruzzle in the App Store.
I love Ruzzle and play it a lot. But sometimes, without warning, at the very end of a game the menu shows up on the left side of the screen. I can finish the game, and it will show me the words I found, but when I click ‘done’ it gives me a zero score. I don’t know why this happens, but it is very frustrating! It seems random. Can you explain why this is happening so I can avoid it?
Thank you!
Me too! I play a great game and it comes aback at zero.
This happens to me too frequently. Can we please have a response for the cause and solution for this disheartening bug?
I am having the same problem. At the end of a round, it gives me a zero. Why???????
How can I cancel the Ruzzle premium version without losing my account?
can I retrieve my chat conversations? if so how do I do it?
I have recently got a new phone and did not log off of ruzzle before I returned my phone. I can’t log in on my new phone. What can I do?
Thanks
sometimes, score doesnt work and will not give credit for words
Hi Even here.
I have Ruzzle installed on my Nokia Lumia 920 and Iam very pleased with the game. So I also installed it on my laptop.
But there is a problem, there is no option where I can log out of the account Im logged into.
The reason why I ask is because somebody else somehow are connected to my email-address and I cant figure out how to log out and get into my own account that is linked with my facebook with the same email-address..
When I first installed the game on the computer I remember I was asked if I wanted to use the account that was connected to the email-adress I typed in, and without thinking I clicked “Ok” and there it was, someone else’s account but on my email-address?!
I tried to uninstall the game and then rebuy it before re-installing it but Im still automatically logged in on the wrong account
What can I do?
same here….
I am still trying to find the settings…
I got it!! put your mouse on the very bottom right corner when ruzzle is OPEN. You get the settings, search, share etc. Click on settings and…
…VOILA!!!
Hi, I’ve Ruzzle premium.. In the Game Statstics, it holds the first 25 people I’ve played.
Is it possible to clear some statistics to add newer people? Thanks
I purchased a new iPhone and I am unable to get Ruzzle Premium to update on my phone. What is the problem??
At the top of the statistics screen, what is the number with the star next to it to the right of your current skill level? iPhone in case that matters.
Some of my words are not being calculated. What could be wrong? I didn’t get the word free and some others.
All of sudden my Ruzzle game has half the number of letters
My game is hung up…. I have an upgraded version on my iPhone…. I cannot play it… It only shows list of games that can be played but when opened the PLAY option does not come! Help
- I have the same problem .
Help us!
For the last 2 days after the latest upgrade all my games are just a blank blue screen. Help??? I have an iPhone 4S with iOS 7.0.6.
I updated Ruzzle last night – and today, it got stuck in “find random opponnet” – now that it will find one – when i go to play – or even look at previous games – all that shows up on the screen are the players and usernames. Practice mode works fine.
Loving the game so I purchased premium. The 1st game after purchase, there was. Picture of like a little dictionary on the oppnts pic and I could see the words the pop was entering. It was much more fun because then for one thing, I knew someone was actually playing plus see what I was up against. Now, it says”hidden” like it did b4 upgrade. I am able to see statistics of oppnt. Tried reloading and went to purchases to redo update. It tells me to hit activated there is no activate, only the restore, which just has me renter my pswd. Any suggestions to get back seeing oppnts words?
Paid for premium but changed android. Now being asked again to upgrade.
Hi, you changed from iPhone to Android? Then you have to pay again. Else, if you login with same Google account, you don’t have to pay again.
I tried to connect on me account, but I have an error message saying: “Connection error: the operation could not be completed (battleword error 5).” I tried to reinstall Ruzzle application 5 Times and to Turn off my iPhone 4S several Times, but it did not work. CAN you help me ? Thanks…
Since you already tried to get it working again, I would advice you to contact official Ruzzle support at support[at]ruzzle-game.com.
Is there any way to save a chat history ?
No, although not that we are aware off, besides making a screenshot of the chat itself.
How do I delete all of my previous opponents (NOT friends)?!
Hi Brenda, not possible as far as we can see, we will ask the developers about it and let you know.
I play random opponents frequently, and the list has really grown. I do NOT wish to save them. Please tell me! How do I delete my list of random opponents?!
See the other reply: Hi Brenda, not possible as far as we can see, we will ask the developers about it and let you know.
QUESTION: where can I find official Ruzzle support? Not FAQ, not posted comments, but real support for questions & issues not covered in FAQ.
PROBLEM: 3 times in a few days the game has crashed, locked up, when prompted to start rematch buttons come up. Once it reloaded when I returned to the game after a little while, but twice i’ve had to restart my device just to unlock it. Once the game was actually loading behind the locked up rematch prompt screen! Thought this would be fixed w/ update, but 2 of these crashes were after update.
PLEASE forward to support. Thank u
Oops! I am playing on iPad. Could it be my device?
Hi, iPad, iOS 5 should be no problem!
It reset itself after about 8 hours (i refused to reboot my system solely for this crash) but not before the home screen behind the locked up rematch prompt screen reloaded twice…grrr. If/when it happens again I will try uninstall/reinstall…perhaps that’s what it needed after the update (netflix always acts up after update until I reboot, so…who knows!)
Hi, official support: info[at]ruzzle-game.com, or the same, support[at]ruzzle-game.com. Good luck!
Wow! Thank u so much! I was unable to find this information on google search (maybe just overlooked) so I very much appreciate! I have seen other posts of ppl experiencing same or similar issue, so this was helpful to assure I am not alone! Have a great day!
It did happen again, but i went ahead & deleted & reinstalled AND purchased premium (once i realized it was only $2.99– what a great deal!!). So far, so good (knock on wood)!
Unable to read chat on HP slate as print is too dark on background can I change color of print or background?
Thanks.
Hi Wendy, I’m afraid you can’t. But you can send your problem to the offical Ruzzle developers on info[at]ruzzle-game.com.
Ruzzle is stuck on “Challenge new opponent” (random opponent).
Hi, do you still have this problem? Did you try to reinstall Ruzzle?
I am also having the “Waiting for random opponent” problem. Been stuck for about an hour. I’ve restarted my phone and uninstalled/reinstalled Ruzzle. Still nothing.
Hi, then you did a good job trying to get it work again, maybe it’s a server issue at Ruzzle, we don’t know. If it continues to be a problem consider an e-mail to official Ruzzle support, support[at]ruzzle-game.com! Good luck.
To users having a hard time with sound going off: This often happens to me after a phone call interrupts a game or when I’ve turned my iPhone’s sound off using the physical toggle on the body of the phone. I find that when this happens, there’s an easy fix. Shut down Ruzzle, go into your phone’s setting, settings, go to sounds, and digitally turn the phone’s sound off then back on again. Then reopen Ruzzle. For me, this fixes the problem every time. Hope that helps!
I’d also like to second all the observations that the game is running *very* slowly, as in sometimes I wait ten minutes for the home screen to unfreeze or for a game to load. Hope there’s a fix coming that works for both iPhone 5 AND iPhone 4 with OS7! All my best in your efforts!
Hi Nora, thanks for helping other users out with your advice. We are going to link to your comment in our Ruzzle FAQ, so people can easily try your advice. There is a new update available as you maybe know, hope that solves the problems!
Getting so frustrated with Ruzzle constantly freezing on me! Grrrrr!
I am having so
Much trouble with it taking so Long for the games to appear and then in a game it often freezes. This is taking much of the fun away. What can be done about it
Getting so frustrated with Ruzzle constantly freezing on me!! Grrrrrr!
I wanted to know if you changed the game with an update mid December or so. My games used to run pretty fast. I play a lot of people and have lots of open games at any given time. Now invites, comments, updating after each round take forever to load. I am running on a new iPhone 5 so I know its not the phone. I played Ruzzle a lot but my patience with all the waiting is killing the fun. Please advise what you would do. I have not uninstalled and reinstalled because some reviews I read said that made things worse. I doubt it matters but I am running the paid version.
I’m having the same problem. Takes forever to refresh the screen. And sometimes in the middle of a round, the whole thing freezes.
Can you both check if the latest iOS update resolves the problems?
Whatever you did in your most recent update over the weekend FINALLY fixed the issue!! Its running great now!!
PS. It was not the OS because I was up to date on everything while the problem persisted. Its fix now so I am happy !!
Good to hear and thanks for posting, now we can have a good sleep to ;-).
Help…..cannot request a “friend” to play a game…I type in their user name and anything I enter to request them delets it…how do I request friends?
i have been having this problem for two month and its upsetting to me because the Ruzzle people say that the friends blocked me from playing accidentally or intentionally and I can’t do thing about it. i wish there was a way Ruzzle could make a comment to them and say please check if you blocked any friends esp. if those friends maybe not knowing they blocked by accident. I ve lo.st two friends as a result and it’s very upsetting
I have Ruzzle Premium installed on my iPad (ios 7.0.4).
In recent days Ruzzle has been reacting continuously slower. Now it hangs
So that it is not possible to play anymore.
I tried to ‘restore’ the app using the apple id with which I made the purchase.
This has not helped.
What else can I try?
Had the same problem..
Mine too! It’s REALLY slow…it takes like 3+ minutes to load a game and even when it loads, I have to wait another minute or so before it will unfreeze and let me play.
I hope someone has an answer!
(iPhone 4s)
My premium ruzzle has been freezing and hanging up for the last. I th. Ever since the new page format was introduced. Such a pain
None of the list (friends, previous opponents…) displays properly. Each entry, i.e person, takes about 2 screens on my Nexus 7: first the Icon, then almost at the bottom, the name and mid next screen the end line. Is there any way to fix that bug ? It seems I am not the only one.
Hello,
Great game, I play nearly everyday. Recently I purchased a new phone and upon trying to log in with my username it doesn’t recognize any password I try. I tried having the reset link sent to my email but the game doesn’t recognize any email address that I own. There has to be a better solution than creating a new account, right? Please help! Username is jaguar34.
Never mind!
Hi, every Time when i try to play, a White screen appears. I tried to uninstall 3 Times, and stop my phone too, but nothing changes… Do you have any idea? (Please excuse my language, i’m french). Thanks
After the latest update, I don’t have the emoticons button on my keyboard for Ruzzle. I have an ipad
Hi,
For the past few days the letters that come up in different rounds in a match are often exactly the same. I’ve just had to give up on matches and stop playing, which means a lot of losings! It’s pointless to keep playing with the same letters over and over again! Has this been happening to other folks, and can you help?
Many thanks.
Anna
I click on Upgrade and I get a message:
————————————-
“Transaction failed”
[Close]
————————————-
What can I do?
Hi Joaquin, did you activated in app purchases in your phone settings?
Can’t get emoticons on my iPad keyboard when chatting on Ruzzle after upgrade. Why
I recently used your free gift of getting the upgrade premium for free until December 31st. I still have it. Could you please remove it, it’s now January 3rd. I don’t want to be charged for it since i didn’t have it in the first place. Please remove it, I enjoyed it, but don’t need I tg anymore, thank you.
I downloaded the new app for ruzzle and am I sorry. I hate it and want my old version back. Help please
Hi Don, we understand your feeling, you are not the only one as you can read on this website. However, I don’t know about a possibility to revert to an older version of the game. However, we do tell the developers that people would like to see the old game again instead of this not so populair update.
Is it possible to retrieve chat conversations?
The recent update is not good at all. The left side column is too small to read, the background screen too dark everywhere. The right side takes a bit of getting used to but may work eventually. Get rid of this black background!
Hi Nayla, we provided the developers with your feedback, thanks.
Many thanks!
Hi, thanks for your comment. You are not the first, we already told the developers about the complaints.
I found 83 words, but when I look under achievements, it says I have only completed finding over 60 words! Even tried restarting my phone.
Hi Anon, so the achievement still ask you to make more then 80 words? If it’s not solved yet, please let us know your username so we can ask the Ruzzle developers about your issue.
What can be done about achievements it you don’t belong to Facebook or twitter you can not view achievements I do not have Facebook friends and do not want to share anything with them. Now you don’t know how many ties how many continous games total wins. This is messed up
You can view achievements without Facebook or Twitter. But there are a few achievement, like \’Friendly\’ where you need Facebook to achieve it. But the thing you mention you can do without social accounts.
I bought the premium version on my iphone and now I have downloaded Ruzzle on my new ipad but it says to play the premium version I have to pay for it again. Is that correct? If not, how do I get my account on both devices?
Hi Betty, you have to restore your premium version on your iPad.
I have the asme problem. I see your multiple replies here advising us to Restore, and one time you said “act like you’re going to purchase but hit restore instead”.
Where exactly do we see the Restore option? When I hit purchase, it just asked me to confirm. I mustered enough balls to hit confirm but then it took me to AppStore to confirm my credit card security code. At this point I wasn’t confident that I’d ever see the Restore button so I gave up. This is the latest version on iPad. I originally bought the premium from my iPhone and installed it on my old iPad without this problem. On my old iPad I had to use the old version though.
At any rate. If you can tell us or show screenshots of the latest version, where we see the Restore burton that’d be great. I have a bad feeling something messed it up in the latest update.
Hi Rebecca,
First of all, make sure you are logged in with the same Apple ID, with that you can download all your existing app from your other devices to your iPad. It’s even possible to do that automatically. This is how Apple works and you manage this with your phone/iPad setting.
Because you downloaded Ruzzle before on the same Apple ID, you can download it also to your iPad. But it’s the free version….
With ‘act like you’re going to purchase’ I mean: go to the settings page, use the gear icon top left on iPad.
Then you click on Purchase (upgrade to premium) and there you see the upgrade button (for € 2,69 in my case) or the restore button (because you already paid before). Just hit the restore button and you are good to go.
Kind regards,
Willem
PS This is not messed up by the latest update, I just tested it myself.
This doesn’t work. I paid for ruzzle premium on my phone and when I try to use premium features on my ipad, it prompts me to upgrade. If I click upgrade and go thru the process, I get all the way into the apple store to the point of clicking “okay” to approve another 2.99 purchase. The account should recognize it’s been upgraded and unlock the features.
The advice should work, try using the gear icon I talk about and not the upgrade button when it prompts you to upgrade.
Nice, that worked! I didn’t know it’s under the settings page. I only clicked on the lock thingie on the “see all words” or “stats” and proceeded that way. That’s why I couldn’t find the restore button.
Thanks for your help!
No problem
How do I erase previous opponents from my I phone?
Hi Kathy, where exactly do you want to erase them? Completed games can be deleted by pressing on the ‘x’ on the top right of the completed games section.
Since the new update at the top of the screen appears a list of previous opponents. Some of these were random players which I would like to delete. How do I delete them ? (iPad)
Me too…how,do I,remove previous random opponents from my ipad?
Rita
I achieved a ranking high enough to place me in the high scores of another language. However, I’m not in the top scores. It hasn’t updated and I’d like to see my name up there before I end up losing the spot as if it never happened. Am I only allowed a top spot in my main language or what? Why doesn’t it show me ?
Hi Eley, the ranking is not based on single games, but on your skill level, so indeed you will only have a change to rank for your main language.
I upgraded my phone from an Android device to an IPhone. I paid for the full version on my android. I downloaded the free version of Ruzzle from the ITunes store. I am trying to activate it in game, I enter my name and password and it asks me to login to ITunes. I log in and the game sits there and never activates. I do not want to have to pay again to download the full version from ITunes. Am I missing something here?
Hi Paul, yes you are. This has nothing to do with Ruzzle, but with the stores you buy the plugin in. When you buy something in the Android store, you can not use the same premium app on your iPhone. They have there own store with apps where you must buy it again.
I have purchase this game twice. How I can get the game I already purchase instead of keep buying it over n over again? Is there away I can continue playing the game I already purchase?
Hi Melissa, you don’t have to buy it twice, unless you switch from iPhone to Samsung for example, because these are different ‘stores’. Else you can just restore your premium version (iOS) or just download Ruzzle (not Ruzzle Free) in Samsung store.
I cannot get the game to upload on my iPad mini and now it’s completely gone from my iPhone 5c. I was playing a game and then it fades to a white screen and never comes back.
Hi Bunny, there are still performance issues. The Ruzzle developers are working really hard to bring out a new version which improves stability. However, you should be able to have the game installed on you Apple devices.
I played and got over 2000points in one game but no price, why?
Hi, do you mean ‘Da Bomb’? You need to have 3000 points.
All of a sudden whenever I click to open ruzzle it opens for a second then closes. I have tried deleting the app and re installing and it still does it. I have the 6.1.3 version software on iPhone 4S. Has anyone ever experienced this?
Yup, this is what the Ruzzle developers already said about it (15 houres ago):
Since your problem sounds slightly different we can tell them about it, but please let us know your Ruzzle version first.
Any progress on this? It’s painfully slow!
My app is freezing. The round starts, the clock ticks but nothing registers and I get zero points. Tried closing out and turning my phone off and back on but nothing. Please advise.
Hi Linda, did you update to 1.6.3 for iOS? We know about problems people have after updating. We will tell your situations to the Ruzzle developers and let you know there respons.
Hi, we made a post about the problems with iOS update 1.6.3.
I downloaded an update today, and now the game seem unstabile. It react a bit slowly and I have had problems with several rounds. The sound isn’t working until the clock starts ticking. The screen react when pressing by highlighting the letters, but no scores appears. After the round is ended with zero points the screen goes black and the Ruzzle clock is starting all over. I have Ruzzle premium and I’m playing in swedish.
Hi Veronica, the only problem we experience is that we have no sound all the time. But we know that others have the same problems like you, so we will contact the developers and let you know there reply.
Stay up to date about the Ruzzle update 1.6.3 problems for iOS by reading our post.
My mom really loves this game and she is a bit slow but it is tons of fun for her! She has a small issue. She is ranked about 1600 but she allowed her grands to play now every time she tries to get a random opponent (and she does so VERY OFTEN) they are ranked at 2500 plus. Is there a way to reset this. I wasn’t sure if we needed to reset the game center or ruzzke or bothbut I can’t seem to figure it out.
Thanks in advance for your help. The grands have found other things to do on the iPad now.
Hi Bernadine, it’s a matter of time, because Ruzzle will try to match equally good players. See below where the Ruzzle developers answered a question on our Dutch fansite.
I had to get a new phone and never logged out of the game. Once I received my new phone I downloaded the game from The Play Store. I forgot my password and when I click on Password Reset I get a set of letters and number but when I put those in to log in my e-mail address goes away and never goes into the game. also when I try to set up a new game it says I already have an account with that e-mail address. Can you help me?
Hi Bonnie, we can. Please check out the advice in our Ruzzle FAQ, question “I forgot my password. What should I do?“.
Hi i already paid for premium
But i have not played för à while not when i logged in
My premium is gone! Like To Know Why that is
IF possible
Hi Nikos, do you play on an iPhone? Act like you want to buy the upgrade to premium again, then click on ‘restore’. Your Ruzzle Premium account has been restored :-). If this is not working for you please let me know your username and I will ask the developers what happened with your account.
i love ruzzle and am totally addicted…i want to be able to play other players for money. like it would add a whole new dimension to the experience to put up a small fee like $.50 per game and win $1.00 back for each win or lose the fee if you lose the game..so that a running account would show how your initial fee of say $10.00 would grow or dwindle over a period of time. that would be awesome..hope they consider this addition to the game. thanx
Hi Carre, I don’t think something like this will be implemented in the game. But please be free to share your idea with official Ruzzle support on info[at]ruzzle-game.com.
Hi, I play Ruzzle on my ipad and since the upgrade, it always launches as full screen. This makes the playing board very large and I can’t swipe as fast as I have to swipe a longer distance to get full words. Is there any way to decrease the playing area or not have the app launch full screen? Thanks.
Hi Stina, sorry for the late reply. Do you still have this problem?
Yes, is there a way to not have the app launch full screen on an iPad?
Hi Stina, in the bottom right corner you can press ‘2x’ or ‘1x’, enjoy! There is also a special iPad app now!
My wife is able to get rankings smong her ruzzle I on the other hand am only able to get only internationally, and I dont recognize any of thre players, iwould like to see my ranking among friends please help this is very frustrating. Mrheynow
My wife is able to get the ranking among her ruzzle friends, on the other hand I play ruzzle on my galaxy note 3 and am only able to see the international ranking, I would like to be able to get ranking among friends, is this possible? Please respond ASAP
Hi Terry, this is not possible. I will ask the developers when they expect this feature for Samsung.
I have just posted to you but can’t see it. In case you didn’t receive it. My premium App won’t work at all it won’t accept the simplistic of words. Help please
I have the premium app. It worked fine for a couple of days. Then it stopped recognising even the simplest of words. I reinstalled it but I still can’t use the app at all. It’s driving me mad! Can you help please?
hello ruzzle, I have a little problem, so i hope you can help me.
I had to reset my iPhone today. So my ruzzle got logged out, I haven’t logged out of ruzzle in months. My Username in ruzzle is GreekPete but i forgot my password. And when I type send to email. Is doesn’t go through. I think I may have used an old email. And forgot it now.
my email adress is GreekPano1980[at]gmail.com
Hi Pete, sorry for the late reply, but for other readers of your question, they should look at our Ruzzle FAQ: I forgot my password. What should I do?.
The app shuts down each time I try to play. Have deleted and reinstalled and it still doesn’t work.
Bonjour depuis la mise à jour iPhone IOS 7.0.2. beaucoup de bugs. Jeu lent- ouverture lente – temps de réaction de l’application lente. Sinon sympa
Tried doing what says to do & can’t get password to work. Tried to email ruzzle? & incorrect email?? Here’s the msg I was trying to send & need to know what I should do seeing that the email y’all have given does not work? Thank you for your help… In addition it seems to freeze up & takes me out of ruzzle quite often after playing some rounds where I have to go back in. I have taken ruzzle off phone & redownloaded to see if that would help either situation which it has not. Any help @ this point would be appreciated.
I had 2 accounts one I had sent to some if my friends while playing & the other I decided not to give them so I could play without their knowledge. I’d like to ensure my new account had not been compromised In that someone got my password & got in to use it. I’d really like to be able to keep the account I’m having trouble getting into if at all possible, can a temporary password be sent to my email act. ( this one as I’d thought I’d listed it on the other act as well? )
I have yet to be able to get into my account. (As I’m a true ruzzling fan )
Like I said any help would great!
your server has been hacked. Some type of messages are randomly coming on my device . like:-
Hey raj.,accept my challenge this time
We r Al bots.,ready to play now??
Now we get into ur pc’s hack all ur data..Be aware…
please let me know, is there any big issue on client side. or your server hacked.
I updated but now after many many games I get invites in but no rounds are imported to play. Others seem to have this problem as well. What is the answer. I have premium version. Do I have to uninstall and lose all current games going on?
I upgraded to Premium now when I try to spell a word only one letter comes up. I am blocked and cannot play. what can I do???
Do you still have this problem?
Why are there different point values for the same word? I submitted a word and scored 10 but my opponent got 20.
I get invites from people (i get a popup and everything) but when I click okay nothing happens except the box going away….?
Why don’t I get the same amount of points for a word that my opponent gets? Also, sometimes I don’t get the full number of points that it shows.
Been playing Ruzzle for about 4 weeks and love it…..maybe addicted to it. Exciting compared to Whirly Word which I also liked and played for a few years. My issue is that my high round is 3500 pts and my highest game over 4200 pts and I’m still not listed on the global high scores. How does one achieve a global ranking. I may never see that score again but would certainly appreciate being acknowledged for having a great round and game score.
I had to uninstall and reinstall Ruzzle on my iPhone. When I reinstalled it I reactivated the premuim version and I am still seeing ads at the bottom of the screen. How can I stop them from displaying?
I’m a Ruzzle “addict” — playing it every day both on my iPad at home and on my Samsung Galaxy on the way to/from work. I’ve unfortunately experienced problems in the past few days when trying to play it on my Galaxy. The game opens but then (after trying to update the game status?) an error message “Sorry! The application Ruzzle (process se.maginteractive.rumble) has stopped unexpectedly. Please try again.” appears. I choose “Force close” but then the message just keeps reappearing. The game continues to work fine on my iPad. Has anyone else experienced this problem (and, better yet, have a solution)?
I installed ruzzle on my Mothers Kindle fire. We installed the premium version. But she cannot see the total words on each puzzle. Is that not available on the kindle Fire app???
My mother has a kindlemfire. I installed premium ruzzle on it for her. She cannot see the total amount of words on each puzzle. Where ismthatmon common her app
When I am playing Ruzzle and drag my finger across the screen, the application is erasing my drag line and not registering the word as a result. I never had this problem with my last phone, but it happens repeatedly now. My internet connection is strong, I have reinstalled the application several times, and I have done nothing different. Any ideas?
I am using the premium ruzzle on my KINDLE, but I cannot find my statistics.
Some one said under achievements, I should see it, but I donit!!!!!
help me,
cat
Is there away you can tell if someone has blocked you?
I have been playing Ruzzle premium on my iPhone for a long time and recently got an iPad. I’ve downloaded ruzzle to my iPad but it doesn’t register as premium and wants me to pay again even though I have logged in under the same account.
How do I fix this
Hi,
I bought ruzzle premium expecting playing with training mode offline but when starting application i have network error. it works offline only if i start the game first online and restart it offline.
is it really possible to play training mode offline ?
If I add someone as a friend does it add them to my fb
I purchased ruzzle and have it on my iPhone but I bought a Samsung tablet and what it there too. Do I have to purchase it again for the tablet?
Hi there, I was playing on ruzzle for months on my iPhone 5, I never experienced any problems. I have since started using my new phone which is a blackberry z10- I was very pleased to see ruzzle available in blackberry world! However, every game I have played and won has gone on to my ‘loses’ score and my overall player score is getting lower and lower, meaning all my previous wins and hard work is slowly dwindling away! Please help!
I bought the full version of ruzzle for 2.99, but the app crashed and I re-downloaded it. I logged in with the same username and now I don’t have access to the premium features, and there are ads everywhere!
Hi, do like you want to buy the upgrade to premium again, then click on ‘restore’. Your Ruzzle Premium account has been restored :-).
I’ve tried this several times. It keeps asking to login with the user that purchased premium. Which I am, and it still isn’t helping. I had to re-download the app a few weeks ago. What do I do?
How can I download Quizcross on my Kindle Fire? I do have Ruzzle on my Kindle, but would like to have Quizcross. Thanks.
How can you tell if someone has resigned from a current game of ruzzle you were playing with them. We had scores and then suddenly I was notified that I won 300-0 all 3 rounds yet we played 2 rounds, this all happened within 24 hours. I was notified that a game with my opponent just finished & we were only in the 2nd round.
After I played a game with an opponent and then I go back into the game and write them something in the chat part will they see it if they’ve already deleted the game we played? Or do I need to start a new game with them first?
Hi,
I enjoy Ruzzle alot its a very fun and cool game! But i do have a question how can you send someone a message without playing a game with them? And is their a way to get back your completed games if you accenditly deleted them??
Hi ! I would like to know how you can see if your opponents play in orher languages ? I mean I play in french and I would like to see if my friends play in englush for example and see how many games they have played in englush. Because it seems that there are different statistics depending on your language. My friend’ s statistics say that she has played 500 games for example but this is only for french, she may have olayed 200 orher parties in english but i can’t know.
Thanks for the tip!
I logged my mom out of her account on her phone so I could play, but when I logged out she didn’t know her password. I’ve tried all the pass combos I could think of, but she never entered her email when she joined. Is there any way I can retrieve it?
The best thing to do is ask the developers for help: info[at]ruzzle-game.com.
I’m Uhm kinda new to this whole app thing so I’m wondering how to delete the app Ruzzle.I have no idea how to delete any app really but Ruzzle is all I need.So please answer this simple question and explain it well cause I’m a blonde!
Stay gorgeous and keep it real Ruzzle bros! xoxo -Katelyn :’)
App says I have to update to play. Can’t update bc it says I need iOS 5. I paid for this app. Can I still play with old version or what should I do?
I have the same problem! Help!
Hi Linda and Susan, it changed from iOS 4.3 to iOS 5.0. I will ask the developers how this is going to work out for people that don’t have iOS 5.0. I will keep you both updated!
Same problem.
I love Ruzzle, but get so frustrated when my app crashes every few rounds. Sometimes I will only swipe one word before the app crashes…. I have the premium Ruzzle and it is updated.
Note** I have it installed on an iphone 4s and ipod …..both of them crash. I have uninstalled and reinstalled…..no help.
Lois
I have the same problem, please could someone help us? I did the same things trying to fix the problem too.
This is not a response to the FAQ, but a concern/question. For the last few days I have been hearing an ad for Ball Park Franks when I exit the app. There is no picture and I am not opening any links. Is anyone else having this issue? It is only with Ruzzle.
I use ruzzle app on iphone. My wife have login in my facebook app with your profile and the picture on my ruzzle profile has changed to my wife’s facebook profile photo. Why? It,s possibile correct the problem? Thanks regards
I cannot find a way to learn about the Ruzzle game or to add friends if I know their phone number to Ruzzle game on my Android, Samsung Fascinate through Verizon. My Ruzzle game seems very limited. Where can I find information about the game for my android?
I can not get fizzle on my iPhone since this morning. When I hit the R the screen goes black. Same thing happens when I tried yo download it again. Helpm
Please tell me how to retrieve the chat messages. My iPhone alerts me of a message but once I login I don’t see the message on ruzzle’s chat
I’m getting the problem with the random opponent, too. It’s been going for an hour or more–not days yet, but I see there has been a problem with this. Is there a solution? Didn’t see one posted.
Hi, this should be solved by now. Are you still having problems? Try to re-install the app and see if that solved the problem. The Ruzzle developers told us that they had solved it already, so actually it should not be a problem anymore. Check this comment about the problem with Ruzzle opponents.
I received notification on my iPhone that someone has chatted with me through Ruzzle. But when I open the game, the message isn’t there. How do I retrieve the message
First of all sorry for my poor english but I am a french player.
I recently encounter an annoying problem on my Iphone 4S (iOS 6.1.3) and the latest version available of RUZZLE (premium version)
I am not able anymore to get new random opponents. Ruzzle seems search desesperately for new opponent since the last 24 hrs.
I have rebooted my phone, cleared cache re-installed the application => No clue of what is the wrong and the problem is still there.
I would be very happy if someone can help me …
Hi, it wasn’t a problem on your end. Please read the answer here about the problem with random opponents.
The option random opponent is not anymore working : it is still searching for many days, even after I re-install the app.
How can I make it working again please?
Hi, the Ruzzle developers found the problem with random opponents, solved now!
I normally don’t ever have problems with ruzzle but today when I tried searching for a random opponent it never gave me one. Its still stuck on ‘searching for random opponent’. I even updated ruzzle and its still not giving me an opponent. Anything that can be done??
Hi, this problem is solved, check the reply from the developers about this random opponent problem.
I too am stuck and I do NOT see the solution. Love the game! Want to play! Thanks
Hi, suddenly other players aren’t getting the red notification when I message them. Any idea why?
We have to ask the developers about it, we will keep you updated.
From the Ruzzle developers:
I logged out of my account and forgot password. Tried to reset it but it says there is no user found with my e-mail.
what to doooo?
Hi Eka, please read the question ‘I forgot my password. What should I do?’ in the FAQ.
I posted earlier, came back looking for an answer and now the post is gone so am trying this AGAIN.
Purchased and installed the game on my phone about 2 weeks ago. Liked the game and played. My stats rose to 1500. Suddenly, the board would not accept words. Simple words like BAKE or RAKE or TIRE. And when it DID Accept the words it would not allow the plurals…such as BAKES or RAKES, etc…you get the idea.
This usually happened on the first and second rounds, but not as much on the third rounds. Can someone please explain what’s going on because I am starting to get annoyed to the point of asking for a refund and deleting this thing because it is not a fun game when you find words and your time is destroyed by a board that will not accept them…and I KNOW I am swiping them correctly because the full word is visible on the top of the screen.
ALSO..can someone PLEASE tell me what the deal is with the weird vowels….like the O with the line through it or the A with the dots atop it?
Just want to say that i have the same problem, i have been playing for many months, and suddenly this issus come. Please anyone know what to dó.
Please read this question and answer from the Ruzzle developers about not recognizing Ruzzle words.
Just want to let you know. This problems only hit one of the players I play with, none of the others have I had problems with. It started for a week ago, the problem stayed for 8-10 full games. Then it was over for the next 4-5 games. And now it is there again. Hope you will solve the serve issues or what ever it is soon. Br Bodil bodilskod
Mine is doing the same thing. I am thinking of cancelling my account.what’s the point? Its no fun when your words don’t count.
perhaps you’ve set the language to something other than English? I mean, an o with a line through it sounds pretty Norwegian or Danish to me
HOW TO SPOT A RUZZE CHEAT….lesson one…if your playing an opponent who’s playing 30 words a round, usually 2 to 5 letters and a few longer ones, and suddenly they are playing about a dozen to 20 words ALL of which are the longest and highest scoring words on the board, and which are NOT standard English words or even words you have EVER heard of (and you look them up and find out they are VERY esoteric words from diverse fields like Botany and Chemistry and Provincial French Cuisine usually associated with the Burgandy region)…guess what, you got a ruzzle cheater.
And if you spot one, we are happy to remove them out of the system. Please send a screenshot to info[at]ruzzleonline.net.
I love that u r willing to remove cheaters from the game! I HATE cheaters, and have only recently started enjoying Ruzzle and so have not yet experienced w this game. However, I play Letterpress & found a LOT for the first few months while I sifted thru for regular opponents. No such courtesy exists to remove the cheaters from Letterpress. The description of how to spot a cheater was spot ON, btw. Thank u!
This is starting to get me frustrated!!!! Recently my skill level went up to about 1500…so ok, not impressive but I was working on it.
Then suddenly the dang board will NOT accept common words….especially in round 1 and 2 and sometimes in round 3. I first thought maybe it was a way to make better players have to work harder against lesser ones…but it KEEPS happening…words like KITE and and GINS and a MASS of other words I swipe, they are spelled right on the top of the screen, but the system makes that sound saying it is not a word, I loose time trying to redo it, and all for nothing…can someone PLEASE tell me why or how to fixr this because it is making the game VERY unfun.
ALSO….it stops me from doing add on words….if I do MARE it will suddenly not accept MARES.
Hi Jeff, we answered your question here.
Tonight I began playing with laugoib and I cannot finish my party with her I got a message that the processus se.maginteractive.rumble.free suddently stopped. Then I was forced to quit the app. My screen name is lauence68. I saw the suggestion that the game be uninstalled and installed again, but I did it several times and I got the same message. Nevertheless, it seems that my account is still working but I cannot play. I am a french player using an android version (downloaded on Google play). I used to play since now several months without any bug. This is my first bug with Ruzzle and I am very frustrated because my friends continue to send me invitation that I am not able to accept. Thanks for any help.
I would need to know Os version, Phone model, Ruzzle version to be able to help. Thanks.
I just updated Ruzzle and it stops working. It opens until the list of pending and finished games then gives a black screen and hang totally; I have to reboot my tablet for this.
I tried it 5 times but it is stii the same. I already uninstall and install but still the same. I have the paid version and Ruzzle is one of my fave.
So please help. What should I do?Can I revert it to old version?
Please! Please! Please! Help me.
same thing happened to me. After an update it no longer works. I see a pending game, click on play and it goes back to the screen of pending games. When trying to play the practice mode, it completely crashes. I have uninstalled and reinstalled it, but it does not help. I too am curious to the solution to this.
We asked the developers about the problems. We will keep you updated.
From the developers:
I purchased ruzzle premium. In the Game Statstics, it holds the first 25 people I’ve played and no more. How do I clear the people who only played a few times so that newer people can be added? Not to my ruzzle friends, but to the game stats part.
Hi Acejvs, unfortunately nothing has changed since the last time we talked about this with Ruzzle. See below the message we received on november the 7th in 2012.
Hi, just changed my Iphone (4to5). Have got ruzzle premium on it. Now, I tried to restore but have no luck: the “loading” wheel always turns on and need to switch off my phone in order to access to ruzzle. A bug, What to do, thanks in advance. Nickname PGDB
Hi, we have asked the developers from Ruzzle to take a look at your problem. We will keep you informed.
Hi, this is the reply from the Ruzzle developers. If you have any further questions, just reply here.
It keeps telling me I have a pending game invitation with someone, but the person I sent it to didn’t get it, and now the game won’t let me send my friend anymore game invitations, so I can’t send a rematch or anything. Please help.
My username is CiCixP, if you can help me.
Hi CiCi, it took a while before we have responded to your message. In the meantime, the invitation probably expired because it remains active up to 10 days. Did you have the problem again after that?
What do the numbers at the bottom of the skill level chart mean?
HI Deb, you mean numbers other than the statistics themselves? We only see the statistics, no other numbers.
I believe I do mean the statistics. For example 29/7 or 1/8. Does that mean I won 29 games and lost 7 or won 1 and lost 8? And over what period of time? I do not think that it is daily.
Thanks.
I have ruzzle premium. I cant seem to view opponent statistics. I thought with premium you could. Is it because I have an android and not an iphone?
Hi Dan, that’s correct. At first, this wasn’t an option at all, but recently we learned that it is possible with the iOS, probably Android will follow soon. We already asked the developers about it.
Now when I press the Ruzzle icon on the iPad, I only get a completely black screen. What happened? Can you help, please?
Hi Natalie, try to do a reinstall first. All you awards and statistics are safe on the computer from Ruzzle, so that will be back.
My swipe distance isn’t counting. I’ve been stuck at 88% for months. When I check my swiped distance after a match it hasn’t changed.
Hi Jennifer, try a reinstall and if that doens’t work, let us know. Please let us know your username if it still doens’t work, so we can ask the Ruzzle developers about it.
I keep getting “resigned” and I haven’t actually resigned my game and it’s hurting my score. WHAT DO I DO?
We will ask the Ruzzle developers about your problem, maybe you can provide your username in the meanwhile?
Hi Tommy, please reply here to the questions being asked by the Ruzzle developers:
Hi Tommy, this is the reply from the developers. Please reply here and we will take care of it!
I am not able to change the setting to stop those annoying notifications… whether on my iphone or ipad. Please change or I will need to delete the game.
Hi Laura, please read the question ‘How can I enable and disable the Ruzzle notifications?’ in our Ruzzle FAQ.
No elderly female facial profiles are available. Some of us with white, curly hair would like to use a realistic depiction, and we are so old we don’t have Facebook accounts from which to download our own photos. Any chance one can download a photo from one’s desktop or Ruzzle could add some senior facial profiles at settings? Think of Miss Marple or Betty White. Thanks.
Hi Natalie, that’s a really good point you are making here. We will tell the developers about your request and keep you updated.
Hopefully your feedback is for good reason, this is what we got today from the Ruzzle developers:
Hi,
My casual player option is kind of blocked; it shows waiting for casual player since 3 days, but it doesn’t shows me any and I’m unable to click on the option of casual player to find new one.. I tried to reinstall Ruzzle, but it is still the same. What can I do?
Hi, we are waiting for an answer from the Ruzzle developers for this problem.
Have you been waiting for a year for the answer?
Has anything been communicated that will help solve this problem?
Can other players see how many games I’ve played? Even with premium?
So far we know, that’s not possible. An other player is telling something different about the Ruzzle statistics, but we are not so sure about this. They can see the stats ofcourse how many games they play against you (won, tie or lost).
I am a paid user. For the past 48 hours I can’t start a new game with a random opponent. It is stuck on “Waiting for random opponent” and the wheel spins. I have deleted the app three time. Restarted and reinstalled and still spinning.
username: yesmonkey
Hi, we don’t have an answer yet, but please stay updated by following the answers to the same question about random opponent problem.
Requested random player seems stuck in a loop. Has been searching for an opponent for days? I am able to invite ruzzle friends & rematches, but no one else. Please help. Thanks,
Kellan (kcake91)
We are sorry we can’t provide you with an answer yet, please follow the answers here about the random opponent problem.
I have been trying to invite another player to play a game. He does not get the pop up invitation. I also do not get a pop up when he invites me. Any advice?
Hi, please tell me the usernames and we will let the developers have a look into your accounts.
My ruzzle crashes. A lot, like every 8 or 9 rounds. Any idea why? I am fully updated on an original iPod. I make sure nothing else is running and I have reinstalled several times. What can I do?
Hi Kurfluffel, we will ask the developers if they have any idea!
Hi Kurfluffel, just reply here if you need more help. This is the answer from the Ruzzle developers:
Hi, just wondering, what happens if somebody chats me a message via an old game that has dropped off my list?
Hi Jon, you will still receive that message.
I am being harrassed by another user over chat. Where do I send a screen shot?
Hi Pegues, that doesn’t sound like fun. You can send a screenshot to info[at]ruzzleonline.net and we will ask the developers to remove the account, and let you know when that was done ofcourse.
I connect to facebook for my profile pic on ruzzle, i changed the picture on facebook but it never changes on ruzzle, its still the old one. How do i change it?
Hi Mandy, sometimes it takes some time before it changes. If it’s not solved yet, try this advice from the Ruzzle developers.
Yesterday I began playing with kiveoni, and my words were not accepted. After this I could not even use the practice mode. Today I checked and all of my statistics have disappeared. My screen name is nanidearest. I saw the suggestion that the game be uninstalled and installed again, but I hesitate to do this.
Hi Sharen, I will ask the developers to have a look at your account. However, I don’t know when I will receive a answer from them. I will keep you updated.
Hi, here some advice from Ruzzle:
If I send someone a game request does the pending game request disappears if the other person doesn’t want to play and cancels it
Hi Freddie, we are not sure about that. Good question. We will ask the developers and let you know.
Hi Freddie, the answer from Ruzzle:
What is going the distance? Plz i need an example tryin to get my swipe 100 meters but what does that mean
Hi mommy2310, when you play the game and move your fingers across the screen, that’s a ‘swipe’. Finally, you will reach the 100 meters :-). Good luck.
bonjour j ai achete ruzzle premium via mon ipad mais sur iphone c est toujours avec les pubs ?? comment arranger cela? merci
Hi, please post your question in English or in Dutch on or Dutch Ruzzle fansite.
Can you delete anyone from your statistics?
Hi Stanley, that’s not possible.
Hi there! I play under the username jesssej, and I absolutely LOVE this game. I was wondering why, during playing, I got a message that said “anti cheat activated?” It hasn’t kept me from playing the game, I just don’t know why or how it popped up and what it means (since I myself didn’t activate anything). Thanks for the great game!
Hi Jess, please check out this question about Ruzzle anti-cheat.
I have had “anti-cheat activated” come up twice. I received phone calls both times and when I was on the call, I could not see the Ruzzle screen. When the calls ended, the screen told me to “tap the screen,” and the game resumed. There was no time to study the screen to try to make better words (to cheat). Before I researched this, I thought “anti-cheat activated meant Ruzzle was preventing someone from cheating on me. This response posted here insinuates I was cheating, and I was not. Just want to let it be known that some of us get legitimate phone call that last a along time; resume playing; and are NOT cheating.
Hi Dietrich, we told the Ruzzle developers about it!
My Ipad froze this afternoon and when I rebooted, Ruzzle won’t come up. I tap on the icon, the Ruzzle logo comes up but then goes to my ipad home screen. I just want to Ruzzle . . . .
Hi, you can reinstall Ruzzle and afterwards you can use the restore button to get your premium version back (in the case you play Ruzzle premium).
I must say, 72 hours of inactivity is too much. I have, right now, a dozen loafers, some as stale as 50 hours! I think inactivity should be punished a wee bit more swiftly.
Who’s with me? Show of hands, c’mon..
Everybody? Thanks.
I play Ruzzle on iphone 4s and I recently stopped getting my notifications for new games and messages. I did not change any settings. What do I do? I want my notifications back. Help!
Hi, using the settings on your iPhone or iPad you can manage the notifications and indicate which type of notifications you would like to receive. As far as we know, notifications are silent on an iOS phone. If this is not working please reinstall Ruzzle. If you don’t manage to get it solved please let us know and we will send your question to the Ruzzle developers.
I have been trying to create an account for ruzzle for the past two days and it doesnt seem to work.
Hi Jack, have you been succesfull in the meanwhile? What error are you getting? Are you trying to use your Facebook account?
How does one add his own picture on his profile…I have premium service
..thanks
You can use your Facebook photo for this. You can change this at account setting.
I can not seem to add a friend? I put in the email address under the add friend and click search and the email address goes blank. How do I add a friend, they have downloaded ruzzle and are ready to play!
Hi, ask them what their username is, that’s the way how you can find your friends.
Hi I have premium and occasionally known words are not recognized. Secondly I sometimes see Anti cheat activated how do you do that?
Hi Tracey, we are working on the problem that known words are not recognized. I don’t know what you mean with anti cheat, can you explain this to us?
I have been playing some opponents and at the beginning of the next round a message pops across the game tiles saying anti-cheat activated
Hi Tracey, it seems that Ruzzle has included an anti-cheat system. This blocks many attempts to cheat.
If a player is caught cheating while the anti-cheater is enabled he automatically loses the match.
I have the premium version of Ruzzle on iPhone 4S and on iPad2 but suddenly ads are showing up on bottom of page. How can I stop them? I have uninstalled and reinstalled several times to no avail.
Hi, did you use the ´restore´ option to activate your previous premium account again?
I have done that. No longer get ads on iPad but still get them on iPhone.
Another problem: When I finish a game with someone and hit rematch they are not getting the invite. Any suggestions?
Still awaiting reply from the developers, I’m sorry for that. We also asked them about your other problem.
From the developers (please reply to this comment if you have any further questions):
Hi. I have ruzzle premium and a little while ago it stopped counting words during games, even simple words such as “the.”I started using my account on my other iPod, which worked for a while, but now it’s happening on there as well. I have tried deleting and reinstalling the game with no success. What can I do?
Hi Caroline, just to be sure… did it stopped counting or recognize known words?
I’m not sure where to post, but I have the same issue – Ruzzle has stopped recognizing known words i.e. the, net, ten. I did reinstall and it worked fine for a few games; however, the same issue started again. My username is MaddyK5013. Can you help?
Hi Madeline, thanks for your post. We send out an e-mail to the Ruzzle developers. We will keep you informed about the problem.
From the developers:
I am having the same problem, ruzzle not recognizing common words, are, see, dear, it is very irritating. I love the game but may be forced to try something else. What can be done to solve this issue?
I have the same problem. Did you resolve it?
The best thing to do is contact the Ruzzle developers your self to address the issue again, mail to info[at]ruzzle-game.com.
I was wondering why I have Ruzzle Premium but can’t view the stats of others? What to do?
Hi Nathan, you can only view your own stats with Premium. With Ruzzle Free that’s not the case.
Hi,
i have the premium version too and can’t see my stats.
But the premium version says that you are allowed to see also stats of others.
In fact i have friends that have the premium version and they can see stats of others.
How this is possible?
Thank you.
Hi, that should not be possible, when you have Ruzzle Premium you should see your stats. On which phone do you play Ruzzle? Can you please tell us where you found the information you are able to see the stats of other players?
I just upgraded to Ruzzle premium. I can see my friends stats but not mine. How can I see mine?
please disregard my previous message, I found them
Why in the world don’t the people at Ruzzle know what appears on Premium?! OF COURSE Premium users can see everyone’s stats! I look at each person’s stats before I play them so I can see what to expect. i.e. Has a high game of 5000+ yet only has 75 as highest number of words and 10-letter word has been found? Probably a cheater. Has played more games than me? Probably addicted (I can relate). Has a won to played game ratio greater than 1 to 2? Going to be tough. Really high ratio? Cheater. Their rating is over 2200? MUCH more likely (but not always) to be a cheater.
Hi Ruzzle player, we don’t know everything because we are ‘just’ a Ruzzle fansite… And it’s for sure not ‘of course’, it’s a feature for iOS players, Android will follow soon.
Oops…. my prior screen name was wrong… The correct name is dmoneyoo or dmoney00… Please help correct this problem as I have people to beat… Lol
Hi Debbie, when you started a new game, the language selected was English?
Ruzzle will not recognize known words… Such as.. Sent,dines,diner…I’ve had to resign my last three games!!! Please help!! Screen name is dmoney.. Also I recently up graded to premium.. Prior to that I had no problems..
Hi Debbie, sorry that you had to wait so long for an answer. See this answer from the developers to your question about not recognizing Ruzzle words.
At the end of a round, my wife’s ruzzle shows her the accuracy, longest word, and swipe distance. She’s doing it on an ipad and iphone 4s and I’m doing it on a different phone. Is there something I can change (settings, maybe?) so that I can see these things at the end of a round as well?
Hi Ryan, the statistics and achievements are not the same on all mobile devices. They introduce it first for one platform and others will follow.
A while ago I bought the Ruzzle Premium version, I played with it a long time and had no troubles. Now a few days ago when I wanted to play again, my premium version was suddenly gone. I clicked on the ‘recover’ button to get my paid-version back, but it keeps on loading, it seems like a bug. I even installed ruzzle again, but it didn’t help. I don’t want to pay again for the premium version, what can I do?
Hi HB, please reply to this comment and tell us what your username is. We will get it checked for you. Please also tell us which phone and OS version you are using.
I’m a Dutch player named Mevr.
I’m using an iPod Touch (4th generation) and use iOS version 6.1.3
Thank you. We will keep you notified. For new questions please visit our Dutch Ruzzle fansite.
Hi, the head of support is going to talk with the Ruzzle developers about your account because it looks strange. We will update you as soon as possible.
I cannot create an account on ruzzle. Any username and password combination I submit states user name already in use. I have tried reloading the game. Any suggestions?
Hi Jamie, that doesn’t sound like much fun. My first thought is the username is already in use by somebody else. However, if you would like me to check it for you please send me the usernames you tried. Other solution, just login with Facebook.
I can’t receive texts on ruzzle….chat box is not working properly….tell me what I can do
We have adressed the issue and are waiting for an answer from the Ruzzle developers. We will keep you updated.
Hi Bobby, can you please aswer the question below from the head of support at Ruzzle? Just reply on this message…
I have the same problem I am using IOS 6.1.3- my messages show up but the other persons does not most of the time until I type something then it appears and then disappears. Sometimes once the game is resigned it will work ok for awhile then starts the same thing again.
Just for new readers, Ruzzle chat problem is solved.
Please help me!! I like chatting on ruzzle with my old friend and when I send something it sends but when someone sends me something it doesn’t show up until I send something again. Please help me.
Thanks for letting us know. We have contacted the Ruzzle team and let you know if we have any news.
Hi Amy, can you please aswer the question below from the head of support at Ruzzle? Please reply on this message and we will do the rest.
For new readers, this problem with Ruzzle chat is solved.
Been playing ruzzle for a long time, love the fact u can talk to ones while playing. Unfortunately recently I haven’t been able to receive messages from my friends and visa versa … Please can u advise.. Have u installed ruzzle 3 times to see if that helped but alas no… P
Hi, we will give an update as soon as we have anwers from the Ruzzle team. Thanks for letting us know this issue.
Hi, please aswer the question below from the head of support at Ruzzle to get the problem solved? Just reply on this message and we will forward your message.
Ruzzle chat problem solved (just posting this link for new readers).
When playing a game is it possible to pause (if you have to) before you finish your round and then return and finish later?
Hi, that’s not possible. You have to finish that round (takes 2 minutes).
I was completely addicted to Ruzzle. Now when i click on the icon on my iphone4 the screen just goes black. I no longer can get Ruzzle. what do I do? PLEASE HELP!!!!!
i love this game as much as i love life itself.
thank you.
Do you have the update of 11 April already installed? Or try a complete reinstallation of the app. If that does not work let us know, we will contact the Ruzzle developers.
I can’t get an ad off the screen so I can play again. No X to clear.
Hi, this is solved now, check out this answer to the Ruzzle Maybeline add problem.
A maybelline mascara ad will not exit off my screen. The is no ‘x’ to click. The ad came on oversized, will not reduce in size. It will scroll, but only shows the left hand side of the ad. No matter how many times I visit the site, it doesn’t change. Help?
Hi, this problem is solved now. Check out our reply to the same Ruzzle Maybeline question.
When I play one opponent the scores are always real low. Why. She says something changed and now all of her games are very low scoring.
Do you still have this problem? Please do a re-install and make sure you play the most recent version. If the problem is still there, please let us know and we will contact the developers.